The end of 2014 and start of 2015 was a tumultuous time indeed for us here at Zap! Creatives and we would like to take this opportunity to apologise for any disruptions to our services during this time.
We used the opportunity of our staffs absence during the Christmas break to undertake some major refurbishment work in our busy studios, knocking out all of the interior walls to create one large open space and constructing a second floor via a Mezzanine structure.
We now have a large clear working area, where we have placed 4 production lines, which we are now using to process our creative manufacturing services.
On top of all of this work, we also had 2 members of staff leave during the holidays, one to relocate to another city and the other to become a teacher, which meant we had to find 2 new members of staff and get them fully trained for the new season ahead!
Our offices remained closed from the 22nd December right up until the 5th January while we completed the construction work and made sure that we were back up and running come January.
On our return we really had to hit the floor running as we had 2 weeks worth of orders to process from over the holidays, during which time we had held a 15% off sale for 15 days!
Due to the sheer volume of orders that we received over this period, some of our orders were dispatched outside of our usual 3 to 5 working day turnaround and some mistakes were made, which we have of course now rectified.
I am now relieved to say that we have found 2 excellent replacements for our team as well as 2 additional members of staff who we have employed specifically to quality check our custom acrylic charms printing services.
We were really hoping to start the new year by launching some of the exciting new products and services that we have to offer and were somewhat frustrated by these set backs, but we are now back on track and have launched our latest new offering, our 'Custom Glow in the Dark Acrylic Charms', which we all hope you will enjoy as much as we do!
I would like to take this opportunity to thank all of our customers for their continued custom and patience during this essential period of growth within our company and would like to assure you all that things are now back to normal and that the work that we have undertaken will greatly benefit our customers and their creative needs through a rapidly expanding range of unique manufacturing services.
If you would like to get in touch with any thoughts or feedback I would love to hear from you. dave[at]zapcreatives.com
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